Troubleshooting
Fix a problem
Find what you see, go to the page that fixes it.
Find what you see in the table. Each row sends you to the fix.
Ask your assistant first
Your assistant can read your devices, runs and queues. Ask it in plain words:
- "Why did my run fail?"
- "Why is my queue waiting?"
- "Which of my iPhones is not ready, and why?"
It tells you what is wrong and what to press. For setup, see Your assistant.
Find what you see
| You see | Go to |
|---|---|
| Access not available, or you cannot sign in | Get access |
| Connection degraded or Reconnecting… on the website | Fix PC Agent and iPhone connection |
| PC Agent says Disconnected | Fix PC Agent and iPhone connection |
| The iPhone is not in Devices, or shows detached | Fix PC Agent and iPhone connection |
| The iPhone is in Devices but not Ready | Check the iPhone is ready |
| Host Deps has a row that needs attention | Check the iPhone is ready |
| WDA build assignment says Not assigned | Get WDA for an iPhone |
| The supervision wizard stopped or failed | Supervise an iPhone |
| A run says Finished with an issue | Fix a run or a queue |
| OpenCode Go's … usage limit was reached | Fix a run or a queue |
| A queue says Waiting for … | Fix a run or a queue |
| The phone AI Test fails | Connect phone AI |
| Your assistant cannot reach Titan, or says the key is invalid | Your assistant |
| Nothing here fits | Contact support |
Check in this order
When you do not know where the problem is, check from the computer down to the phone. Stop at the first thing that is not green.
- PC Agent says Connected.
- Host Deps: every row is ready.
- Devices: the iPhone is there and Ready.
- AI Adapters: Test passes.
- My Runs / Queues: read the error.
Fix the first red item, then check again from the top.