Agent and iPhone connection problems
Recover an offline agent, stalled pairing, missing phone, or stale connection display.
The dashboard is reconnecting
Check your browser's internet connection and wait for Titan to reconnect. Use the displayed Retry now, Retry, or sign-in action when appropriate. Last known rows can remain visible during a connection problem; check their observation time.
If the session has ended, sign in again. A browser connection failure alone is not a reason to replace PC Agent pairing.
The agent is registered but offline
- Open Titan Device Agent on the computer connected to the phones.
- Confirm that computer is awake and online.
- Inspect the local agent's status message.
- In Titan, open PC Agent and choose Re-check status.
The existing pairing remains registered while an agent is offline. Generate a new code only when you intend to pair or replace the connection.
Pairing has not finished
After submitting a setup code, wait for the current attempt to settle. A code is single-use, and generating another can invalidate the connection you are trying to establish.
If the code expired before successful pairing, generate a new one and submit it once. If the agent says it paired but cannot connect, check the local network and status message first. If pairing could not be saved, keep that exact message for support; a working connection may not survive an app restart.
Use Pair the PC Agent for the intended sequence.
The phone does not appear
- Confirm PC Agent is connected.
- Unlock the iPhone and connect it directly with a known data-capable USB cable.
- Accept Trust This Computer on the phone if prompted.
- Check Host Deps, including Apple's device support service on Windows.
- Try another data cable or USB port if the host still cannot detect the phone.
- Refresh the current device information in Titan.
If the agent is connected, replacing its pairing will not repair a USB cable or missing host driver.
The phone appears but cannot run work
Open its Runtime Readiness and Provisioning Readiness tabs. Confirm Developer Mode after its required restart, keep the screen unlocked, and resolve the named check.
If the issue concerns trust on an already supervised phone, use the offered Re-pair (fix trust) action and validate again. Follow supervision recovery if provisioning was interrupted.
The local status page will not open
Use Open from the running agent's tray or menu bar icon rather than a bookmarked local address. If the agent is not running, launch it from the Start menu or Applications.
If the problem remains, send the host OS, agent version, exact message, and affected device ID through your support channel.