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Your iPhones

Devices

The list of your iPhones: what each row shows, how to add one, open one, or forget one.

Devices lists the iPhones you connected to Titan. Open it to see if a phone is online and ready, and to open its checks.

1. Read the list

  1. In the left menu, press Devices.

    Devices list with one iPhone row

  2. Each row is one iPhone. The columns:

    ColumnWhat it shows
    PreviewThe last picture of the iPhone's screen
    IdentityName, model, iOS version, UDID
    HealthCable, whether it can take runs, Last seen
    SystemThe phone's checks in short

    One row: Preview, Identity, Health, System columns

  3. Many phones? Type a name in Search by phone name, or pick a status in All statuses.

    Search box and status filter

Only phones you connected appear here. A phone stays in the list when you unplug it: look at Last seen before you give it work.

2. Add an iPhone

  1. Plug the iPhone into the PC Agent computer with a data cable. Unlock it.

  2. Press Connect a phone.

    Connect a phone button

  3. Press Connect next to your iPhone.

    Found iPhone with Connect button

  4. Titan says Unlock this phone and tap Trust? Tap Trust on the iPhone, enter the passcode, then press Retry.

  5. Wait for Connected · now in Devices. Press Go to Devices.

    Connected · now in Devices message

Done when: the iPhone is a row in Devices.

3. Open an iPhone

  1. Press the iPhone's row.

    Device detail page header with UDID

  2. The page has three tabs:

    TabWhat it answers
    OverviewWhich phone is this: model, iOS, Last seen
    Runtime ReadinessCan Titan use the phone right now?
    Provisioning ReadinessIs the phone set up: trust, supervision, profiles, settings?

    Overview, Runtime Readiness, Provisioning Readiness tabs

  3. Need the phone's ID for your assistant or support? Press Copy device UDID.

    Copy device UDID button

  4. To give the phone a name you recognize: press Rename, type it in Device name (up to 64 characters), press Save. Clear name goes back to the default name.

What each check means and how to fix it: Check the iPhone is ready.

4. Forget an iPhone

Use this when you stop using a phone with Titan. Its run history is kept.

  1. On the iPhone's row, open the Actions menu.

  2. Press Forget phone….

    Row menu with Forget phone…

  3. Read the message. Press Forget phone.

    Forget this phone? dialog, Forget phone button

To bring it back: plug it in and add it again (section 2).

If something is different

You seeDo
No phones connectedAdd one: section 2
PC Agent is not connectedOpen PC Agent on the computer: Pair PC Agent with Titan
No new phones foundUnplug the iPhone, plug it in again, unlock it. Try another cable
Reconnecting…The page shows old data for a moment. Wait; it updates by itself
In a running queue (when forgetting)Stop the queue first: Manage queues
Device not foundPress Back to devices and open the phone from the list

More fixes: Fix PC Agent and iPhone connection.

Next: Check the iPhone is ready.